Analytics DashboardReal-time Insights

Total Sessions
1,234
+12.5%
Intent Match Rate
89.2%
+3.1%
Avg. Response Time
1.2s
-0.3s
Fallback Rate
10.8%
-2.1%
CSAT Score
4.5/5
+0.2
Avg Handle Time
3m 45s
-30s
Containment Rate
78.5%
+5.2%
Transfer Rate
21.5%
-5.2%

Session Trends

Top Intents

CSAT Trends

Agent Transfer Distribution

Response Time Distribution